Refund policy

Last Updated: August 3, 2026

At Lucy Fever, your satisfaction is important to us. If your purchase doesn't meet your expectations, we're here to help make the return process simple and convenient.

Please review the following Return & Refund Policy before submitting a return request.

Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed.
  • Include all original tags and labels.
  • Be returned in their original packaging whenever possible.
  • Be free of stains, perfume, makeup, odors, pet hair, or any signs of wear.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items
  • Clearance products
  • Gift Cards
  • Personalized or custom-made items
  • Bodysuits
  • Swimwear
  • Lingerie
  • Earrings
  • Items that have been worn, washed, altered, or damaged after delivery

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief description of the problem
  • Clear photos of the item and its packaging

Our Customer Care team will review your request and provide an appropriate solution.

Return Authorization

Before returning any item, please contact us to obtain return authorization.

📧 Email
hello@lucyfever.com

Please include:

  • Your order number
  • Your full name
  • The reason for your return
  • Photos (if applicable)

Once approved, we'll provide detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item shipped by Lucy Fever

We recommend using a trackable shipping service, as we cannot be responsible for returned packages lost during transit.

Refunds

Once your returned package has been received and inspected, we'll notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.
  • Original shipping charges are non-refundable unless the return resulted from our error.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Order Changes & Cancellations

Orders are processed quickly to ensure timely shipment.

If you need to cancel or modify an order, please contact us immediately.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancellations.

Exchanges

At this time, Lucy Fever does not offer direct exchanges.

If you'd like a different size, color, or style, simply return your eligible item and place a new order through our website.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

📧 Email
hello@lucyfever.com

📍 Business Address (Not a Return Address)
401 N Alhambra Ave
Monterey Park, CA 91755
United States

Please Note:
This address is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. If you wish to return an item, please contact our Customer Care team first to receive return authorization and the correct return instructions.

Thank you for choosing Lucy Fever. We're committed to providing quality fashion, reliable customer support, and a worry-free shopping experience from your first order to your final delivery.